NEW VISIT ORIENTATION
FIRST VISIT ORIENTATION
Thank you for scheduling your visit to Metropolis Dermatology.
This may be your first time to a dermatologist or you may have had many visits to other dermatology offices before. We know that everyone comes to us for the first time with some mild apprehension, so we want to have this page to make sure that you have as much information about your visit as possible even before you step in the door.
We certainly hope that this page is helpful. If there is any information you would like to see on this page after your visit, please let us know and we’d be happy to refine this page. If you have any additional questions after reviewing the page, please call us at (213) 319-3339 or email us at [email protected].
YOUR VISIT INFORMATION
What to Bring:
- Photo ID: Driver’s license or passport
- Insurance Card: If you do not have a physical copy, please email us a digital copy front and back prior to your visit, or upload it to our Online Booking
feature at the time of your booking.
- Preferred Pharmacy Info: Please provide your preferred pharmacy name, zip code, and phone number.
We are located at 888 S Figueroa St, at the northeast corner of 9th Street and S Figueroa St – across from Capital Grill Restaurant and The Pantry. The First Republic Bank is located at the corner of our red high-rise building. The entrance is on Figueroa Street.
We know parking can be a challenge. Many will walk or opt for ride sharing with Uber or Lyft. We are also located only 2 blocks away from the main 7th Street / Metro Centro station.
For parking, the easiest and best option is actually street parking right outside the front of the building on Figueroa. Immediately beyond street parking is our parking garage (we do not validate, and this is not a cheap option). For the cheapest garage option, we recommend 833 S Flower Street garage, which is one block away on Flower street between 8th and 9th street (west side of the one-way street going south). Some of our patients also need to pick up some groceries and park across the street at the Smart & Final store. This is at your own risk.
Entering the Building
When you enter the building, head toward the security desk in the lobby and let them know you are going to Metropolis Dermatology. They will automatically call your elevator and send you to the 10th floor, where we are located. When you exit the elevator, head toward the hallway. We are right there with the double doors. Our suite number is 1050.
Our Clinic Check-In
Once you enter our clinic, you will be in the immediate waiting area. Please walk to the reception desk, where you can start your registration process. We strive to be a paper-free electronic facility, so you will be given a sanitized ipad kiosk to complete your intake information and waiver forms. We will need your legal name, date of birth, email address, mobile number, and mailing address (including unit or apt number). We will also need your preferred pharmacy since we send prescriptions digitally. If you need assistance with finding one, we can help.
As you are completing your kiosk information, we will be processing your photo ID (driver’s license) and insurance card, if applicable. We do require a credit card on file if you plan on using insurance. When you are done with the kiosk, please return it to the receptionist and feel free to help yourself to complimentary snacks and soft drinks located to the right of the check-in desk. You will be called to your room shortly.
Your appointment time will vary depending on specific needs. We are able to address two specific complaints at each visit. We find that this allows an in depth discussion and a thorough explanation of the treatment plan. Although we will try to accommodate, you may have to schedule a separate appointment if you have additional concerns or a procedure needs to be performed.
After your visit, you may check out through a separate exit area, where you can schedule your follow-up appointment or ask any additional questions. We have a sampling station here for those that would like to try a new wash, moisturizer, or sunscreen. We hope you had a great experience and hope to see you back!
REMINDERS AND CANCELLATION POLICY
We will be sending out email appointment reminders 7 days prior to your visit. Please respond if you know you have to reschedule your appointment. You will receive a text reminder 4 and 2 days prior to your appointment if you do not respond. We appreciate your response to confirm your appointment as this helps us see patients who need your slot if you do not plan on coming.
We have a $50 late cancellation or rescheduling fee for all provider appointments if the change is made within 24 business hours of an appointment.
UNDERSTANDING HEALTH INSURANCE
We want to be absolutely transparent about billing and financials. In the US, healthcare is a complicated system involving your insurance plan, the medical office, and your preferred pharmacy. As such, we want to help give you the tools to understand how the process works.
If you are a self-pay patient, the process is simple. An initial consultation is $175, and follow-up visits are $150. The pricing of any procedures that will need to be performed will be discussed with you prior to the procedure and payment is due at the time of service. No bill will be generated.
We are contracted with most major PPO insurance carriers. If you are using insurance, we will ask for your insurance policy details when you schedule your appointment. With it, we are able to verify your plan is active, that we’re a contracted provider, as well as your co-pay amount. This allows us to BILL your insurance. Due to the variety of network options, we are unable to confirm whether or not we are in your specific preferred provider network. You may confirm that information by performing a simple search on your provider’s website.
Please note, a contracted plan and a covered procedure does not mean that insurance will pay for your visit in full. Additionally, the prices for all insurance-billed services nationwide are set by the insurance companies, and up to what dollar amount they will pay varies among individuals. We do not see the details of your contract with your insurance (there are thousands of plans), so we recommend that you understand your plan thoroughly before seeking any type of medical care. We are happy to provide you with any information possible to inquire further with your plan.
Copay: The amount your insurance companies require you to pay upfront at the time of your visit (think of this as a deposit)
Co-Insurance: What proportion your insurance pays for your services after your deductible has been met
Deductible: This number dictates how much your insurance needs you to pay out of pocket before they kick in to help. The higher the deductible, the more you have to spend before they fully activate (for covered procedures). It’s also confusing because sometimes not only your procedure is applied to your deductible, but also your visit. This will vary plan by plan.
Out of Pocket Maximum: This is how much you are expected to maximally pay in one year. After you hit this number, even your copay does not need to be paid.
Coverage: Also a confusing term for patients. Coverage does NOT equal nothing out of pocket. A covered procedure is applied to your deductible, while a non-covered procedure (cosmetic or otherwise) does not go toward bringing down your deductible.
Why are we not able to give you exact pricing on your procedure through insurance?
We get this question all the time. Because there are thousands of plans, each with their own reimbursement rates, co-insurance, and deductible rules, there is no way to give an accurate price on procedures or even a visit until it has been billed and insurance has processed the claim. We know this is inconvenient and annoying, so if there is a specific procedure you need to have done and you’d like to know the exact cost, we can give you the appropriate codes for you to contact your insurance company and they can provide your exact cost and responsible amount.
BILLING AND PAYMENT
When should I expect my bill?
Insurance company claim processing can take from as little as a few weeks to as long as 3 months. This is why you may not get a statement for 3-4 months after your visit. If you have not received a bill and were expecting a balance, please give us a call and we can send you a statement. Sometimes, if we have an incorrect address or phone number, we may not be able to reach you, so please make sure the information is correct. If your contact information has changed since being in the office, please let us know so mail does not get lost.
We are in the process of converting to digital statements and delivering them via email for enhanced privacy and ease of payment for our patients. We use a third-party billing company for statements. Please take care of statements in a timely manner.
How can I pay my bill?
We offer multiple convenient ways to pay your statement. We have recently developed an auto-payment system where you receive your e-statement and if no changes are needed, your credit card on file can be billed the balance four days later. If any adjustments need to be made, it can be made prior to payment. Other options for payment include mailing a check, calling us, or through our website payment portal.
Questions about my statement
If you have any questions about your statement, please contact us directly and we will work with you to get your questions answered. We are not billing experts and hire an outside billing company, so we will try to help as much as we can on the phone. But if we are not sure about something, we will send the billing company an internal message with your concern and they will be able to get back to you within 24-48 hours.